Shipping Policy

Last Updated: December 17, 2025

This Shipping Policy details the delivery timelines, methods, and procedures for all orders placed with Little Dolphine. Please review this information carefully before placing your order.

1. Global Shipping & Delivery Timelines

We offer discreet, worldwide shipping to most destinations. However, due to local import regulations, we are currently unable to ship to: Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Brazil.

Delivery times vary significantly based on product type and destination.

A. In-Stock Dolls (Pre-Made)

Dolls from this category are pre-produced and stored in our regional warehouses for fast dispatch.

  • Delivery Estimate: 2 to 7 working days after order confirmation.

  • Warehouse Locations: United States (California), Australia, Canada, European Union, United Kingdom.

  • Local Carrier: Orders are fulfilled via local carriers such as UPS or FedEx from the nearest warehouse.

B. Custom-Made Dolls

These dolls are crafted to your specifications upon order. The total delivery time is a sum of production and shipping.

  • Production Time: 2 to 7 working days to manufacture your doll.

  • Shipping Time & Methods:

    • Standard Shipping (30-45 working days): Cost-effective ocean or rail freight.

    • Expedited Shipping (7-15 working days): Available for US, EU, and UK customers only. Shipped via express air freight after production.

  • Example to the USA:
    A custom doll typically takes 4 to 7 weeks total. It is shipped via Ocean Container to California, clears customs, and is then delivered locally by UPS/FedEx.

2. Order Processing & Address Requirements

  • Processing: Orders are processed rapidly. Please ensure all details are correct at checkout.

  • Address Restrictions: We cannot ship to P.O. Boxes or APO (Army Post Office) addresses. You must provide a valid residential or business delivery address. Providing an invalid address may result in return shipping fees of $1,000-$3,000, for which the buyer is responsible.

  • Pick-Up Option (Currently Suspended): Our option for in-store pickup at carrier locations is temporarily on hold.

3. Packaging, Discretion & Tracking

  • Discreet Packaging: All products are shipped in plain, unbranded cardboard boxes with no external indication of the contents.

  • Tracking Information: A tracking number will be emailed to you once your order ships. It is your responsibility to monitor this tracking for delivery updates.

  • Customs & Import Taxes: For international orders, customers are responsible for all applicable customs duties, taxes, and fees. Please be aware that customs authorities may open packages for inspection.

4. Receiving Your Order: Inspection & Damage Claims

You must thoroughly inspect your package upon delivery. This is a critical step for any potential damage claims.

  1. Visual Check: Before signing, check the outer box for significant damage, crushing, or tears.

  2. Refuse if Damaged: If the outer box is severely compromised, refuse the delivery and notify us immediately.

  3. Unboxing & Inspection: Even if the box looks fine, open it and inspect the doll before use. Document any issues immediately with photos and video.

  4. Filing a Claim:

    • For severe transit damage, you must file a claim directly with the shipping carrier (UPS/FedEx) upon receipt and contact us with evidence.

    • For minor issues, contact us, and we will typically provide a repair kit.

⚠️ Important Procedure: For any issue—wrong item, damage, or non-delivery—you must contact us first at service@sexdolla.com. DO NOT initiate a chargeback with your payment provider or ship the item back without our explicit authorization and a provided return address.

5. Policy on Wrong or Damaged Items

  • Wrong Doll Received: If the doll is fundamentally different from the ordered product, you must provide a complete unboxing video (showing the doll, head, shipping label, and outer box) within 24 hours of delivery. We will arrange a replacement.

  • Damaged Doll Received: Follow the inspection and claims process outlined in Section 4. Replacement eligibility depends on the damage assessment.

For our full policy on order changes, cancellations, and returns, please see our Refund Policy.

6. Contact Us

For any shipping-related questions or to report an issue:
Little Dolphine (广州小海豚跨境电商有限公司)
Email: service at sexdolla.com
Phone: +86 18688487751
Address: 广州市白云区龙归街永兴茶店南街117号

How to Add This Policy to Your Shopify Store:

  1. In your Shopify admin, go to Settings > Legal.

  2. Locate and click on the Shipping policy section.

  3. Replace any default text with the full policy text above.

  4. Ensure the email (service@sexdolla.com) and link to your Refund Policy are correct.

  5. Click Save.

Once saved, this policy will be automatically linked in your store's footer and during checkout.

Key Recommendations for Your Business:

  • Clarity on "Expedited Shipping": The policy states expedited shipping is for US/EU/UK only. Ensure your Shopify shipping settings and checkout flow enforce this to prevent customer confusion.

  • Highlight Key Restrictions: Consider adding a brief note on your cart page (e.g., "Cannot ship to P.O. Boxes, APO, or certain countries") to alert customers early.

  • Sync with Other Policies: This shipping policy references your Refund Policy. Ensure the terms (like the 24-hour inspection window) are consistent across both documents.

This policy clearly sets customer expectations for your specialized logistics. Would you like me to format this into separate sections for "In-Stock" and "Custom" items for even clearer presentation on your website?