Frequently Asked Questions (FAQs)

📦 About Products

• Are your products authentic?
  Yes. Sexdolla is an official authorized retailer for major brand factories. Every doll we sell is 100% genuine and covered by the manufacturer's original warranty.

• Are your dolls realistic?
  Absolutely. Our dolls are crafted with a 1:1 realistic scale, using high-end TPE or medical-grade silicone, detailed hand-painted features, and implanted hair to create an incredibly lifelike companion.

• What is the difference between TPE and silicone material?
  TPE (Thermoplastic Elastomer): Softer, more flexible, and generally more affordable. It requires more specific care with lubricants. Silicone: Firmer, more durable, hypoallergenic, and easier to clean. It holds finer detail and is often at a higher price point.

• What is the difference between replaceable and fixed vagina inserts?
  A fixed vagina is built directly into the doll's body, offering a seamless look and feel. A replaceable vagina is a removable insert, which makes internal cleaning much easier and allows for different tightness options.

• Are sex dolls legal, and what should buyers be aware of?
  In most countries, owning a sex doll for personal use is legal for adults. Buyers must be 18+. It is the buyer's responsibility to check local laws and regulations regarding importation and ownership before purchasing.

• What is the difference between the "foot type" options?
  This refers to the ankle joint. Fixed feet are standard. Movable/articulated feet have jointed ankles that can be posed in high heels or different positions, adding to realism but at a slightly higher cost.

• What lubrication can I use?
  For TPE dolls: Use only water-based lubricants. Oil-based or silicone-based lubes will damage the material. For Silicone dolls: You can use water-based or high-quality silicone-based lubricants, but always do a patch test first with silicone lube.

• How do I clean the vagina/anus/mouth?
  Use mild, unscented soap and warm water with the provided cleaning kit. Rinse thoroughly and dry completely inside and out with a soft cloth or tampon. Apply renewing powder (cornstarch) externally to maintain skin texture.

• I have damaged my doll, what should I do?
  Don't worry. For minor repairs (loose nails, small tears), we provide repair kits. For significant damage, please contact our support at service@sexdolla.com with photos. We can guide you through repair options or connect you with professional repair services.

🚚 About Shipping

• Where is my doll made and shipped from?
  In-Stock Dolls: Pre-made and shipped from our local warehouses in the US (California) or EU for delivery in 2-7 business days.
  Custom Dolls: Handcrafted in our factory in Dongguan, China, and shipped directly to you.

• How long will it take to receive the doll?
  In-Stock (USA only): 2-7 business days after payment.
  Custom Orders:

  • Standard Shipping: 30-45 working days (production + ocean/rail freight).

  • Expedited Shipping: 7-15 working days (production + air freight, for US/EU/UK only).

  • Note: Delays can occur due to holidays, weather, or customs.

• Is shipping free?
  Yes, we offer free and discreet standard shipping worldwide*. However, due to import restrictions, we cannot ship to Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Brazil.

• Can I pick up my parcel?
  Currently, local pick-up options are suspended. We can only ship to a valid residential or business address. We cannot deliver to P.O. Boxes or APO addresses.

• Is the shipping discreet?
  Yes. All dolls are shipped in plain, brown cardboard boxes with no external labeling indicating the contents. The shipping label will list only our company name, "Little Dolphine."

• What does the doll come with?
  Your doll arrives as a complete package, including: 1 x blanket, 1 x pair of handling gloves, 1 x cleaning kit, 1 x comb, 1 x free wig, and 1 x random free outfit (may differ from promotional photos).

💳 About Orders

• What methods of payment do you accept?
  We accept all major credit/debit cards (Visa, Mastercard, American Express) and PayPal for secure, fast checkout.

• Will I receive an order confirmation email?
  Yes. You will receive an order confirmation immediately. Factory photos of your custom doll for approval and tracking information will be sent via email later. Please check your spam folder and ensure your email address is correct.

• Do you offer price matching?
  Yes. We offer a price match guarantee on authentic, identical dolls from authorized competitors. Contact us with the competitor's link before purchasing. See our full Price Match Policy for details.

• Can I get a refund if I'm not satisfied?
  Your satisfaction is guaranteed. If your doll arrives with a manufacturing defect, contact us within 24 hours with photos/video before use, and we will arrange a repair or replacement. Please see our full Refund Policy for details on cancellations, restocking fees, and warranty coverage.

• I changed my mind after ordering. What should I do?
  Contact us immediately at service@sexdolla.com. We begin processing orders within 8-24 hours. Changes or cancellations are subject to timing and restocking fees (10% within 12 hours, higher after). The sooner you contact us, the better.

For more details, please visit our dedicated policy pages:
Shipping Policy | Refund & Return Policy | Privacy Policy

Need more help?
Customer Service
Email: service@sexdolla.com | Phone: +86 18688487751
We aim to respond within 24 hours.

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