All SexDolla companions are crafted from medical-grade platinum silicone — the same material used in surgical implants. It is hypoallergenic, non-toxic, odorless, and designed to last a lifetime with proper care. We do not use TPE blends or inferior materials in our core product line.

Each companion is handcrafted to order. Standard production time is 4–6 weeks from order confirmation. Premium customization options (full silicone, articulated skeleton upgrades, custom face sculpts) may extend production to 6–8 weeks. You will receive a production update at the 2-week mark.

Absolutely. Every order ships in a plain, unmarked outer box with no brand name, product description, or adult content indicators. Billing appears as a neutral company name on your statement. We have shipped to 40+ countries with zero customs interceptions due to our compliant packaging protocols.

We offer 120+ customization options across six categories: Body Type (height, measurements, weight), Skin Tone (12 options from fair to deep ebony), Face Sculpt (50+ face options or custom sculpt), Hair (color, length, style), Eyes (color, iris detail), and Skeleton (standard, articulated, EVO flex). Visit our Customize page for the full guide.

Yes. We ship to 40+ countries worldwide, including the United States, Canada, United Kingdom, Australia, Germany, France, Japan, and most of Europe. Shipping is via DHL Express or FedEx International Priority. Estimated delivery is 5–10 business days after production completion. Duties and taxes may apply depending on your country.

Because each companion is custom-made to your specifications, we do not accept returns for change of mind. However, if your companion arrives with a manufacturing defect, we offer a full replacement or repair at no cost within 90 days of delivery. Shipping damage claims must be reported within 48 hours of receipt with photographic evidence.

Platinum silicone is remarkably easy to maintain. Clean with mild antibacterial soap and warm water after use. Pat dry thoroughly — never use a hair dryer. Apply a light dusting of renewal powder every 2–3 months to maintain skin texture. Store in the included storage bag away from direct sunlight. Full care instructions are included with every order.

Your privacy is our highest priority. We use 256-bit SSL encryption on all transactions. We never sell, share, or rent your personal information to third parties. Our billing descriptor is designed to be neutral and non-descriptive. For full details, see our Privacy Policy.

We provide high-resolution photography of each model from multiple angles on the product page. For custom face sculpts, we send a 3D render preview for approval before production begins. We do not offer physical showrooms, but our customer experience team can arrange a video consultation to walk you through options.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, bank transfer, and cryptocurrency (Bitcoin, USDT). All payments are processed through PCI-DSS compliant payment gateways. For orders over $3,000, we offer a 3-month installment plan — contact our team for details.