📄 Refund, Return & Cancellation Policy

 Last Updated: December 17, 2025

This policy outlines the terms for cancellations, returns, and refunds for purchases made from Little Dolphine (广州小海豚跨境电商有限公司). By placing an order, you agree to these terms. Please read them carefully before purchasing.

1. Order Processing & Cancellations

• Order processing for custom or in-stock dolls begins within 8 hours of payment confirmation. This allocates factory time, materials, and labor.

• Cancellation Requests must be sent via email to service at sexdolla.com.

• Due to incurred costs, cancellations are subject to non-refundable restocking fees based on your order's progress:

  • Within 12 hours of payment: 10% restocking fee.

  • After 12 hours, before shipping (in production): 20% restocking fee.

  • Doll is nearly finished, before shipping: 50% restocking fee.

• You may add or change items free of charge before your order enters processing. Once processing begins, no changes or cancellations are permitted outside this fee structure.

2. Returns & Exchanges: Damages & Wrong Items

We do not accept returns for buyer's remorse. Returns are only accepted under these specific conditions for brand new, unused, and unwashed dolls:

• Wrong Doll Received: If the doll received is fundamentally and obviously different from the official factory pictures on our website. You must provide an unboxing video showing the doll's full body, head, shipping label, and outer box within 24 hours of delivery. If verified, we will arrange a replacement.

• Damaged Doll on Arrival:

  • For severe damage, you must immediately file a claim with the shipping carrier and contact us with evidence (photos/video). A replacement may be arranged based on damage assessment.

  • For slight damage, we will provide repair kits to fix the item.

• Important Procedure: You must inspect the doll thoroughly upon delivery. For any issue, contact us at service at sexdolla.com within 24 hours with detailed information and evidence. DO NOT file a chargeback with your payment provider or ship the package back without our explicit authorization and a provided return address.

3. Warranty & What Is Not Covered

All dolls undergo quality checks before shipping. Our guarantee does not cover the following:

• Damage from improper use, handling, or storage.

• Any doll that has been used or washed.

• Minor skin tone variations due to photography or screen differences.

• Loose fingernails, toenails, or eyelashes (glue for reattachment is provided).

• Minor makeup differences from promotional photos.

• Malfunction of heating or moaning features due to improper use after initial receipt check.

4. Refund Process

• If a cancellation or return is approved under this policy, a refund will be issued to the original payment method.

• Refund processing times vary by method (e.g., PayPal refunds may take ~2 business days).

• If you haven't received your refund after the typical timeframe, contact us for a refund reference number before contacting your bank or card issuer.

5. Contact Us

For questions, cancellation requests, or to report an issue with your order:
Little Dolphine (广州小海豚跨境电商有限公司)
Address: 广州市白云区龙归街永兴茶店南街117号
Phone: +86 18688487751

Email: service at sexdolla.com